There for you
In the unfortunate circumstance of a car accident, Volkswagen South Africa is available to help you navigate through this misfortune. Our Alert Programme is available 24/7 on 0860 434 737 to assist with arranging vehicle towing*.
South Africa (Free) 0860 434 737. From neighbouring countries, please call +27 41 994 5615
*Cell phone charges depend on the particular tariff that you have with your service provider. Roaming charges may be incurred if calls are made from abroad.
Volkswagen South Africa and its Dealer network are committed to ensuring you and your Volkswagen are taken care of. The Volkswagen Alert programme is a testament to this commitment – with its 24/7, 365, nationwide towing service and on-site assistance. Should you find yourself stranded due to mechanical or electrical breakdown, do not hesitate to call Volkswagen Alert. Roadside Assistance is free for all new Volkswagens for the first 3 years or 120 000km (whichever comes first) and is available on all active EasyDrive Maintenance Plans.
Our Roadside Assistance* offers more than just towing; we also provide hotel accommodation, vehicle repatriation and safe vehicle storage.
*Terms and Coditions apply
What is the phone numner of Volkswagen Roadside Assistance?
Contact us – we’re here for you round the clock.
How can I reach the Volkswagen Roadside Assistance?
You can contact the accident and breakdown assistance round the clock via the Volkswagen Roadside Assistance numbers.
Is the Volkswagen Roadside Assistance also valie abroad?
Yes, you can also reach the Volkswagen accident and breakdown assistance if you are abroad. Please dial the following numbers:
Abroad:
00800 897378423 or 0049 5361 2759999
Where can I find the rescue data sheets on Volkswagen models?
We provide emergency forces with so-called rescue data sheets for use in the field. They contain important information, e.g. on the positions of safety-relevant components.
